top of page
XCED Plumbing Heating and A/C Ltd.

terms &conditions

TERMS AND CONDITIONS

​

Xced Plumbing, Heating & A/C Ltd.

Effective Date: August 6, 2025
Last Updated: August 6, 2025

 

ACCEPTANCE OF TERMS

By engaging Xced Plumbing, Heating & A/C Ltd. ("Company," "Xced," "we," "us," or "our") for services, accessing our website, or communicating with us, you ("Customer," "Client," "you," or "your") agree to be bound by these Terms and Conditions. These terms apply to all services, communications, and interactions with our company.

 

SERVICES PROVIDED

Service Offerings

Xced Plumbing, Heating & A/C Ltd. provides residential and commercial services including:

  • Plumbing installation, repair, and maintenance

  • Heating system services and installation

  • Air conditioning and HVAC services

  • Heat pump installation and maintenance

  • Emergency plumbing and heating services

  • Preventive maintenance programs
     

Service Areas

We serve the following areas in British Columbia:

  • Vernon and surrounding areas

  • Kelowna region

  • Lake Country

  • Salmon Arm

  • Sicamous

  • Lumby

  • Other areas by arrangement
     

Licensed and Insured Services

All services are performed by licensed technicians with appropriate certifications, including A-class gas certification. We maintain comprehensive insurance coverage for all work performed.

 

ESTIMATES AND PRICING
 

Estimate Validity

  • Written estimates are valid for 30 days unless otherwise specified

  • Verbal estimates are preliminary and subject to written confirmation

  • Emergency service estimates are valid for the duration of the service call
     

Pricing Structure

  • Final pricing may vary from estimates based on actual conditions encountered

  • Additional charges may apply for unforeseen complications, material changes, or scope modifications

  • All pricing includes applicable taxes unless otherwise specified
     

Price Adjustments

We reserve the right to adjust pricing if:

  • Additional work is discovered during service

  • Material costs change significantly

  • Permit requirements or code compliance issues arise

  • Customer requests changes to the original scope of work
     

Emergency Service Rates

  • Emergency services may be subject to premium pricing

  • After-hours, weekend, and holiday rates apply as posted

  • Minimum charges may apply for service calls

 

PAYMENT TERMS
 

Payment Methods

We accept the following payment methods:

  • Cash

  • Personal and business checks

  • Major credit cards (Visa, MasterCard, American Express)

  • Debit cards

  • Electronic transfers (by arrangement)
     

Payment Schedule

  • Payment is due upon completion of work unless other arrangements are made in writing

  • For projects over $1,000, a deposit may be required before work begins

  • Progress payments may be required for larger projects as outlined in written agreements
     

Late Payment

  • Accounts not paid within 30 days may be subject to interest charges

  • A service charge of $35 will apply to any returned checks

  • Collection costs and legal fees may be added to overdue accounts

 

WARRANTIES AND GUARANTEES
 

Workmanship Warranty

  • We guarantee our workmanship for one (1) year from the date of completion

  • This warranty covers defects in installation or service performance

  • The warranty does not cover damage due to misuse, negligence, or normal wear and tear
     

Equipment and Materials

  • All equipment and materials are covered by manufacturer warranties

  • We will assist customers with warranty claims and service

  • Installation warranties are separate from equipment warranties
     

Warranty Limitations

Warranties do not cover:

  • Damage caused by customer misuse or negligence

  • Normal wear and tear

  • Acts of nature (floods, earthquakes, etc.)

  • Modifications made by others

  • Lack of proper maintenance

 

CUSTOMER RESPONSIBILITIES
 

Access and Safety

Customers must:

  • Provide safe and reasonable access to work areas

  • Ensure adequate lighting and ventilation in work areas

  • Remove or protect personal property from work areas

  • Inform technicians of any known hazards or safety concerns
     

Utilities and Permits

  • Customers are responsible for ensuring utilities (water, gas, electricity) are available

  • Customers must obtain necessary permits unless otherwise agreed in writing

  • Access to electrical panels and shut-off valves must be provided
     

Property Preparation

  • Clear access paths to work areas

  • Provide parking space for service vehicles when possible

  • Secure pets during service visits

  • Ensure authorized decision-makers are available during service

 

APPOINTMENT SCHEDULING
 

Service Appointments

  • Regular service appointments are typically scheduled during business hours

  • Emergency services are available 24/7 with premium pricing

  • We will provide estimated arrival times but cannot guarantee exact arrival times
     

Cancellation Policy

  • Service appointments may be cancelled with at least 24 hours notice

  • Same-day cancellations may be subject to a cancellation fee

  • Emergency service calls cannot be cancelled once a technician has been dispatched

  • No-show appointments may be subject to a service charge
     

Rescheduling

  • We will make reasonable efforts to accommodate rescheduling requests

  • Weather or emergency conditions may require rescheduling

  • Customers will be notified as soon as possible of any schedule changes

 

LIMITATION OF LIABILITY
 

Liability Limits

  • Our total liability for any claim is limited to the amount paid for the specific services in question

  • We are not liable for consequential, incidental, indirect, or punitive damages

  • This includes loss of use, loss of profits, or other economic losses
     

Property Damage

  • We maintain insurance coverage for property damage caused by our negligence

  • Customers should report any property damage immediately

  • Pre-existing conditions or hidden damage are not our responsibility
     

Third-Party Claims

  • We are not responsible for claims or damages involving third parties

  • Customers are responsible for obtaining necessary approvals from landlords, HOAs, or other parties

 

HEALTH AND SAFETY
 

Safety Compliance

  • All work is performed in accordance with applicable safety standards and codes

  • We follow WorkSafeBC guidelines and regulations

  • Customers will be informed of any safety hazards discovered during service
     

Environmental Considerations

  • We properly dispose of materials in accordance with environmental regulations

  • Refrigerant handling follows environmental protection requirements

  • Customers will be informed of any environmental concerns

 

FORCE MAJEURE

​

We are not liable for delays or inability to perform services due to circumstances beyond our reasonable control, including:

  • Severe weather conditions

  • Natural disasters

  • Government actions or regulations

  • Material or equipment shortages

  • Labor disputes

  • Public health emergencies

 

DISPUTE RESOLUTION
 

Good Faith Resolution

We are committed to resolving any disputes or concerns in good faith. Customers are encouraged to contact us directly to discuss any issues.
 

Mediation

If direct resolution is not possible, disputes may be submitted to mediation through a mutually agreed mediator.
 

Legal Action

Any legal action must be commenced within one (1) year of the completion of services or the discovery of the issue giving rise to the claim.

 

INTELLECTUAL PROPERTY
 

Service Materials

All plans, specifications, and other materials prepared by us remain our property unless specifically transferred in writing.

​

Website Content

All content on our website, including text, images, and logos, is protected by copyright and other intellectual property rights.

 

PRIVACY AND COMMUNICATIONS
 

Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.
 

Communication Consent

By engaging our services, you consent to receive communications from us regarding:

  • Service appointments and confirmations

  • Payment and billing matters

  • Warranty and maintenance notifications

  • Emergency service alerts
     

Marketing Communications

We may send marketing communications with your consent. You may opt-out at any time by following the unsubscribe instructions or contacting us directly.

 

GOVERNING LAW
 

These Terms and Conditions are governed by the laws of British Columbia, Canada. Any disputes will be resolved in the courts of British Columbia.

 

MODIFICATIONS
 

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website or upon notice to customers.
 

Service Modifications

We may modify, suspend, or discontinue any service at any time with reasonable notice to affected customers.

 

SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

 

ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Policy and any written service agreements, constitute the entire agreement between the customer and Xced Plumbing, Heating & A/C Ltd.

 

CONTACT INFORMATION

For questions regarding these Terms and Conditions or any of our services:

​

Xced Plumbing, Heating & A/C Ltd.
4208 25 Ave, Vernon, BC V1T 1P4

Phone: (250) 541-7576
Email: info@xcedplumbing.com
Website: www.xcedplumbing.com

​

Business Hours:
Monday - Friday: 8:00 AM - 5:00 PM
Emergency Services: Available 24/7

License Information:
Licensed and insured in British Columbia
A-class gas certification

 

These Terms and Conditions are effective as of August 6, 2025, and were last updated on August 6, 2025.

bottom of page